Privacy Policy

1. Who we are

Outlandish Experience Limited provides bespoke, small-group guided tours in Scotland.

Data Controller: Outlandish Experience Limited
Registered address: Arisaig, Grant Road, Grantown-On-Spey, Scotland, PH26 3LA
Email: hello@outlandishexperience.co.uk

2. What this policy covers

This Privacy Policy explains how we collect, use, store and share personal data when you use our website, contact us, or make a booking.

3. The data we collect

We may collect and process the following types of personal data:

• Identity & contact data: name, email address, phone number, and billing details (where applicable).
• Booking data: booking reference, tour selection, dates, number of guests, pickup information, messages/notes.
• Payment data: we do not store full card details. Payments are processed securely by our payment provider (e.g. Stripe). We may receive payment status and limited payment identifiers.
• Technical data: IP address, browser/device type, operating system, and basic analytics/usage data.
• Communications: emails or messages you send us and our replies.

4. How we use your data

We use your personal data to:

• Provide our tours and services, including processing bookings and managing logistics.
• Communicate with you about your booking, changes, or customer support requests.
• Process payments and prevent fraudulent transactions.
• Improve our website and services (for example, via aggregated analytics).
• Comply with legal obligations and enforce our terms.

5. Lawful bases for processing

We process your personal data under one or more of the following lawful bases:

• Contract: where processing is necessary to provide the services you request (e.g. managing a booking).
• Legitimate interests: to operate and improve our business and website, provided your rights do not override those interests.
• Legal obligation: where we must comply with applicable laws (e.g. tax/record-keeping).
• Consent: where you have explicitly agreed (e.g. certain cookies or marketing emails, where applicable).

6. Sharing your data

We may share your data with trusted third parties only where necessary, including:

• Payment processors (e.g. Stripe) to take payments securely.
• Technology providers that host or support our website and booking systems.
• Operational partners (e.g. assigned guides) where needed to deliver your tour.
• Professional advisers (legal/accounting) where necessary.
• Authorities where we are legally required to disclose information.

7. International transfers

Some service providers may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place (for example, contractual protections).

8. How long we keep your data

We retain personal data only for as long as necessary for the purposes described in this policy, including fulfilling bookings, maintaining business records, and complying with legal obligations. Retention periods may vary depending on the data type and purpose.

9. Your rights

You may have rights under UK data protection law, including:

• Access to your personal data.
• Correction of inaccurate or incomplete data.
• Deletion of your data in certain circumstances.
• Restriction of processing in certain circumstances.
• Objection to processing based on legitimate interests.
• Data portability in certain circumstances.
• Withdrawal of consent (where processing is based on consent).

To exercise your rights, contact us at hello@outlandishexperience.co.uk.

10. Cookies

We use cookies and similar technologies to help our website function and to understand how it is used. You can control cookies via your browser settings and (where implemented) our cookie consent controls.

11. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure, but we work to maintain safeguards.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised.

13. Contact

If you have questions about this policy or how we handle your data, contact:

Outlandish Experience Limited
Arisaig, Grant Road, Grantown-On-Spey, Scotland, PH26 3LA
Email: hello@outlandishexperience.co.uk